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Opis Microsoft Windows Vista Help Desk: The Windows Vista Help Desk is the definitive troubleshooting guide that gets Windows Vista, Microsoft's new operating system, tamed so it will do a users bidding. This book exposes the flaws and nuances of Microsoft's newest operating system and teaches users how to work with its quirky personality and fix the problems they have with it so they can get on with using the computer as a tool in their life. This book is not just about finding the right-hand mouse button however. It's about digging deep inside the operating system to unveil expert level tools and techniques. It offers a step by step head-patting, hand-holding experience on how to use them as if you were a trained professional. The book covers hiccups, coughs, crashes, blue screens, reboots, system failures, malware infections and other forehead aching issues that make happy users clench their fists and curse the good name of the sweet and kind geeks in Redmond, Washington. It is also peppered with warm, fun and sympathetic sidebars, notes and asides that will cheer users out of their rage and into a state of Windows Vista loving bliss. What do you do when your squeaky new Microsoft operating system doesn't work? You moan and complain and get personal about Bill Gates's haircut while you wait for Microsoft to figure it out and issue a fix in a hefty service pack in a year or so. Or you could take the smart way out and use this definitive troubleshooting book that will cure your illin' Vista PC in no time flat. This book exposes the flaws and nuances of Vista and teaches you how to work with its quirky personality and fix the problems you have with it so you can get back to your regularly scheduled life. Microsoft Windows Vista Help Desk digs deep inside the operating system to unveil expert-level tools and techniques. It offers a step-by-step, head-patting, hand-holding experience on how to use Vista as if you are a trained professional. This book covers hiccups, coughs, crashes, blue screens, reboots, system failures, malware infections, and other forehead-aching issues that make happy users clench their fists and profane the good name of the sweet and kind geeks in Redmond, Washington. Andy Walker is one of North America's top technology journalists and is the author of Que's Absolute Beginner's Guide to Security, Spam, Spyware & Viruses. Since 1995, he has written about technology for dozens of newspapers, magazines, and websites. His personal technology advice column was syndicated across Canada and today it is published at Cyberwalker.com, where millions read the advice annually. He hosted the internationally syndicated TV show Call for Help with Leo Laporte and now he is the star of his own DVD series at GettingStartedVideo.com. He also co-hosts Lab Rats (labrats.tv), a massively popular video podcast. Andy was born in the UK and now lives in Toronto with two cats and a finely tuned Vista computer.
Category: Microsoft Operating System Covers: Microsoft Windows Vista User Level: Beginning-Intermediate Spis treści Microsoft Windows Vista Help Desk: &n>Introduction Don't Let Vista Torment You 1 How This Book Is Organized 2 Special Elements Used in This Book 6 Reader Competition of Sorts 6 Extra Vista Help and Getting in Touch with Me . 7 PART I: VISTA BASICS Chapter 1 : Windows Vista: A Crash Course on Your New OS. 11 Welcome to Windows Vista 12 Vista for XP Users 12 Does Aero Need Windex? 12 Ease of Use: Anatomy of a Vista Window 14 Search and Vista Will Find 15 Vista Security: Cancel or Allow! 17 Windows Defender17 Internet Protected Mode18 Anti-phishing Filter 18 User Account Control (UAC) 18 Users Versus Administrators . 20 Parental Controls . 20 Vista Versions: Not Quite 31 Flavors . 20 Vista's Hardcore Hardware 24 Vista Goodness: Features You'll Love 24 Vista Gotchas: Bugs and Features You'll Hate 26 Vista Persona: Hottie, Freak, and Statesman . 27 Chapter 2: Basic Vista Troubleshooting 29 How to Be a Vista Doctor 30 Cyberwalker's Five Immutable Laws of PC Troubleshooting 30 If Microsoft Was NASA 31 If in Doubt, Wait for a Service Pack 32 ERIDA Your Errors 33 Evaluate . 34 Replicate 34 Investigate 36 Diagnose. 37 Act 37 Good Computer Doctors Gather Information 39 The Devil Is in the Details 42 Fonzie Says: SIT on It. 44 From Despair to Freeware. 45 What Version Is It? 46 PART II: PERFORMANCE TROUBLESHOOTING Chapter 3: Startup and Shutdown Issues .53
Not Enough Memory or Hardware Resources . 54 Weasely Software That Loads on Startup. 57 Why You Will Love System Configuration 58 Vista Startup Quick Fix59 How to Tweak the Vista Startup to Your Liking . 60 Stopping Viruses and Spyware 62 Memory Hogging Applets You Can Switch Off63 Root Out Even More Memory Hogs 64 Tips for the Advanced, Brazen, and Stupid. 65 Here's a Noose: Don't Put It Around Your Neck 66 Selective Startup . 67 My System Won't Sleep, Shut Down, or Restart 68 Power-Down Modes 69 Shut-the-#@$!-Off: Fixing Shutdowns and Sleep 70 Update Your Graphics Card Driver . 70 Update Your Chipset Drivers 73 Update Your BIOS 74 Wake On LAN Setting Sticks 74 Unplug USB Devices . 75 Finicky High-End Keyboards and Mice . 76 Privacy Software Delays Shutdown 77 Troubleshooting Sleep Mode78 The Bottom Line. 79
Super-Charge Vista! Or at Least Give It a Prod 82 Hardware Requirements: The Basics . 82 Microsoft's Minimum Vista Specifications . 83 Microsoft's Recommended Specifications . 83 Andy's "Don't Believe the Hype" Vista Specs84 Hardware Upgrades for Vista Bliss 86 More Memory: Cheap, Easy, and Quick 87 Bigger, Better Video Card 90 What You'll Need . 91 Determining DirectX on XP 92 Upgrading Your Graphics Card: The Nitty Gritty . 94 Installing a Faster CPU: Not an Easy Upgrade Option . 94 Andy's Recommended Upgrade Plan . 95 Boost Vista with Your USB Key 96 Alternative Ways to Enable ReadyBoost98 ReadyBoost Is a Ready Bust on My USB Key 99 Tweak Your OS . 100 Adjust Your Performance Options 100 Optimize Your Startup 102 Boost Your System with Basic Maintenance. 104 Empty Your Recycle Bin . 105 Remove Unused Programs 105 Clean Up Your Temporary Files . 107 Clean Up Temporary Files in Alternate Browsers . 108 Delete Large Useless Files109 Virtual Memory . 110 Defrag Is Not a Panacea, but It Might Help 112 Optimize Scratch Disks . 113 The Fruits of Your Efforts: Performance Monitoring 114
What You Need to Know Beforehand 120 Registry: Bunged Up Like an Atkins Dieter120 Startup: Waiting for GUI . 120 Malware: Bad Programs That Do Naughty Things . 121 Corrupted Files: Watch Out for Cosmic Rays . 121 Snoutware: Rude Programs and Settings. 122 Reformat Early, Reformat Often . 123 Say Goodbye to Your Saturday and Reformat 123 Back Up: Don't Be a Loser . 124 New Vista Backup Tools . 125 DIY Backups: Safeguarding Data by Hand 135 Outlook . 136 Windows Mail 137 General Email Settings138 Favorites, Cookies, and Feeds 140 Personal Documents and Data 142 Windows Media Player 144 Microsoft Office 2003 Settings145 Programs 145 Network and Internet Settings 145 A Last Poke Around 149 Mission-Critical Tools: Disks You'll Need 150 Came with the Computer: System Recovery Disk . 150 Built-in: System Recovery on a Partition . 150 Store-Bought: Windows Vista Retail Disk . 151 Product Key . 152 Software Disks . 152 Gather Critical Drivers 153
Wipe the Disk: Time to Clean the Hard Drive 158 How to Install by Booting from Your DVD 160 How to Install Vista from the Desktop 163 Installing a Fresh Copy of Windows Vista. 164 A Few More Things to Do 168 Create an Admin Account 168 Name Your Computer 169 Turn On Security 170 Finish Up 171
What to Do After Vista Is Installed . 174 "Must Do" Versus "Do When You Have Time" 176 Tweak Your Security Settings177 User Account Control (UAC) . 177 Firewall . 178 Internet Settings 179 Restore Your Internet Connection 180 Broadband . 181 Dial-Up . 187 Run Windows Update 188 Restore Your Backup 189 Install and Update Security Applications 191 Antivirus 191 Antispyware . 192 Update Drivers. 192 Post-Reinstall Driver Woes 194 Reinstall Your Programs 194 Worst-Case Scenario: Restore the System Image 196
Hardware Hiccups and Horrors . 204 Diagnosing Hardware with Device Manager . 204 Dealing with Disabled Ports 206 Starting the System BIOS Setup Program 207 Enabling Ports 208 Updating the BIOS . 210 Performing a Windows-Based BIOS Upgrade . 211 Performing a BIOS Upgrade with a Boot Disk . 211 USB Problems-Solved! 215 Unplug, Plug, Then Play . 215 Driver and Device-Recognition Woes and Solutions 217 USB Port and Hub Power Woes and Solutions 218 Missing in Action! USB 2.0 Support . 219 Graphics Adapters . 221 I'm Not Sure I Can Attach a Secondary Display 221 I Can't Use My Secondary Display222 I Want the Same Information on Both Displays 222 My Program Runs in the Wrong Display 223 My 3D Game Looks Lousy or Runs Very Slowly 223 Hard Drives and Storage224 I Installed a Hard Disk, But Windows Can't Find It 224 My Hard Disk Is Failing225 Check Your RAM226 My Mouse Doesn't Work226 Check Your Mouse Port and Mouse . 227 Check Your Driver 227 Check Device Manager with the Keyboard 229 I Want to Customize Mouse Movement 230 I Can't Print 231 The Printer Is Offline 231 You Are Not Using the Default Printer 231 Windows Vista Doesn't Recognize My Printer. 232 My Print Spooler Is Full, But Nothing Is Coming Out! . 232 Oh, the Printer Prints All Right, But Look at the Print Quality! . 233 I Can't Scan234 Scanner Not Recognized by Computer234 Scanner Recognized, But Not Working 235 Scanner Won't Work with Certain Programs 235 I Can't Burn a CD or DVD 235 Drive Not Recognized by Vista 235 Drive Recognized, But I Can't Burn 236 I Can Burn with One Program, But Not Another 237 I Can't Save237
Bad Software! Sit. Stay. 240 System Restore: Easy, Quick Fix 241 Shadow Copy: New File Recovery Feature 243 Application Repair 101: Patch or Upgrade? . 246 Software Fixes246 Automatic Updates . 246 Version Updates 247 Undo a Bad Software Install: The Simple Way 248 Last Known Good Configuration . 248 Safe Mode: Water Wings for Windows 249 Undo a Bad Software Install: The Hard Way 251 Before You Get Started . 252 Set a Restore Point . 252 Clean Out the Registry: Phase 1. 253 Find Files and Folders, Then Nuke 'em 256 Remove Startup and Services Settings 257 Clean Out Your Registry: The Clean Up 260 Drivers: Update or Roll 'em Back 261 Get Jiggy with the Device Manager 262 How to Update a Driver . 265 Driver Downloaded! Now Comes the Hard Work 267 In Case of Emergency: Roll Back the Driver 268 Windows Update: Mother of All Bug Fixers . 269 Undo Windows Update Hotfixes . 270 Troubleshooting a Software Installation . 272 Installation Successful! But, It Doesn't Work . 273 Program Compatibility Wizard 275 Set Compatibility Manually 275 Helpful Hints: Problem Reports and Solutions 277 White Window of Death 278 What You Can Do279 Fix Your Email . 280 I Can't Receive Email 280 General Tab: Generally, This Isn't a Problem . 282 Servers Tab: Post Offices for Your Email . 282 Connection Tab: Is the Internet On? . 284 Security Tab: For Advanced Users 284 Advanced Tab: Where the Fun Stuff Is Kept 284 I Can't Send Email . 286 Are You Online? . 286 Is Your Outbound Server Address Correct? 287 Check Server Authentication. 287 Is Your Attachment Too Big? . 288 Modify Your SMTP Port Number?. 289 Other Email-Blocking Culprits 290 Fix Your Browser 292 I Can't Download Add-ins 293 I Can't Install Add-ins 294 PART V: NETWORK TROUBLESHOOTING
Internet Connections 102300 Network Troubleshooting for Helmet Wearers 300 Reboot: It's Annoying, But It Works 300 More Rebooting: Restart All Your Network Gear 301 Check Your Cables302 Fix Your NIC. 302 Use the Network Diagnostics Repair Wizards. 305 Remove Connection-Changing Programs . 306 Broadband Disconnect . 309 I Can't Connect to the Internet with a Cable Modem. 311 Check Your Hardware 311 Let Vista Diagnose It 311 Check for Custom Network Settings . 313 Cable Internet Troubleshooting Summary. 314 I Can't Connect to the Internet Via DSL . 315 Check Your Hardware 315 Check the DSL Dialer317 Let Vista Diagnose Your DSL 319 Dive a Little Deeper into DSL 320 DSL Troubleshooting Review. 322 I Can't Connect to the Internet Via My Home Router. 322 Check Your Router Setup 324 Get Inside the Router325 Configure Your Router's Broadband Connection 328 Check the Connection, Then Celebrate 330 Reset Vista's Network Settings331 Router Troubleshooting Review 332 I Can't Connect to a Wireless Network332 Check the Wireless Adapter . 333 Make Sure the Wireless Radio Is Turned On . 334 Check the Router335 Attempt a Connection 335 Is Wireless Security Shutting You Out? 338 WEP-Wired Equivalency Privacy . 338 How to Disable WEP 338 WPA-Wi-Fi Protected Access 339 How to Disable WPA. 339 MAC Address Filtering 340 How to Disable MAC Address Filtering340 Troubleshooting a Dial-Up Connection 341 Extreme Geek Techniques: Hard-Core Troubleshooting 343 Reset Your NIC: Secrets of IPConfig . 344 Ping: Are You There Device? It's Me, User.347 Traceroute Basics: Tracking Packets Like Kangaroos . 349 DNS Is Dead 350 Network Good, ISP Bad . 351 Time to Call the Internet RotoRooter . 352
Troubleshooting Your Network 354 Basic Network Assumptions . 354 Networking Vista to Vista 356 Method #1: Access an Explicitly Shared File or Folder 357 Method #2: Access Files by Using User Credentials359 Method #3: Share a File Using Public Folders 359 Troubleshooting Vista-to-Vista Networking 361 Networking Vista to a Windows XP Computer 362 Recommended: Convert Your XP Computer to NTFS 362 Create a Password-Protected User on XP. 363 Disable Simple File Sharing . 364 Enable File and Printer Sharing 365 Synchronize Workgroup Names365 How to Change the Workgroup in XP . 366 How to Change the Workgroup in Vista . 366 Testing 1,2,3: Is This Network On? 367 Troubleshooting XP-to-Vista Networking 368 How to Share a Folder on XP Home to Vista 369 How to Share a Folder on XP Pro with Vista . 371 Access a Shared XP Folder with Vista 372 File-Sharing Troubleshooting Tips 374 Sharing from Vista to XP375 Share a Vista Folder 376 Access a Folder on Vista from Your XP Machine376 Networking Vista to a Mac . 376 Enable a Password on the Mac's User Account 377 Enable Windows File Sharing on the Mac 378 Set Up Vista to Access Your Mac 379 Vista-to-Mac Troubleshooting Tips 380 Tweak the Local Security Policy 381 Check the Firewalls . 382 Access Vista from Your Mac 383 Prep Your Mac to Access Vista 384 PART VI: EMERGENCY PROBLEMS
Introduction to Vista Security 390 New Security Tools in Vista . 390 User Account Control (UAC) . 390 Data Execution Prevention 392 Windows Defender392 Internet Protected Mode. 393 Improved Standard User Mode 393 New Anti-Phishing Protection. 394 Vista Security Snapshot 394 How Vista Measures Up to Threats . 395 Preventing Viruses on Vista 397 Antivirus for Vista 397 Preventing Spyware on Vista 400 Virus and Spyware Removal on Vista 403 Do Your Research 403 Disconnect . 403 Back Up Data 403 Disable System Restore. 404 Work in Safe Mode . 404 Scan with Security Products . 404 Clean Out Windows Startup . 405 Clean Out the Registry 405 Disable Malware That Runs as a Windows Service406 Delete Files and Folders Related to the Malware . 406 Restart and Check406 Scan and Restore Your Data. 406 Rootkit Removal on Vista 407 What About Free Anti-Rootkit Scanners? . 407 Troubleshooting the Windows Firewall 409 Block/Unblock Applications . 409 Advanced Windows Firewall . 410 A Few More Firewall Tips 411 Troubleshooting Internet Protected Mode 411 Use an Alternate Web Browser . 412 Firefox412 Safari 412 Opera 412 Run Vista with UAC Disabled413 How to Turn Off UAC414 Partially Disabling UAC415 Adjust UAC for Screen Readers and Capture Utilities . 415 Standard User Versus Administrator 416 Tweaking Data Execution Prevention (DEP) 418 Disabling/Enabling DEP . 418 Turn DEP On for Ultimate Protection . 419 Exclude Some Applications from DEP 420
How to Boot Your System, When It Won't Boot Normally . 422 Running Automatic Startup Repairs . 427 Using System Recovery Options 430 Startup Bad? Startup Repair Good!430 "Back, Back in Time" with System Restore 431 Doc RAM, Doc RAM, STAT! 432 Locked Out of Windows? Here's a Crowbar! . 434 Creating and Using a Password Reset Disk 435 BitLocker Recovery . 437 Reinstall Windows Vista . 439 Hard Disk or Vista? Which One's the Culprit?439 Rounding Up "The Usual Suspects" . 439 First Things First 440
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